Call the way you work: landline and mobile, with one number.
What it is about
A customer who calls and reaches nobody calls the competition. Yet in many SMEs, telephony still depends on an old phone system in a cupboard, a landline that only rings at the office, and a mobile number per employee that nobody else knows.
Cloud telephony solves that. Your landline number works on the desk phone, on the laptop and on the smartphone, wherever you are. And whoever calls always reaches someone.
What we actually do
Cloud telephony without a phone system in the cupboard
Calls run over the internet. There is no longer a phone system at the office that can fail or needs replacing. We change settings remotely, and a new employee gets a number in a few minutes. Our partner Sippy provides the lines and the platform.
Your number stays your number
When you switch, you keep your existing landline numbers. In Belgium that is a right, and we handle the request. No need for new letterheads or a new website.
Menus, queues and call forwarding
“Press 1 for sales, 2 for accounts.” Calls go to whoever can answer them. Outside opening hours they go to a message or a colleague on call, and at busy times to a queue instead of an engaged tone.
Landline and mobile together
With an app on your smartphone or laptop, you call with your landline number, from home or on the road too. Your private number stays private.
Voicemail in your mailbox
A voice message arrives as an e-mail, so you can listen to it anywhere. Missed calls show up in the app, with number and time.
Phones and headsets
A desk phone for those who make many calls from their desk, a good headset for those who mostly call through the computer. We supply and configure everything, so it works from the first call.
What to watch for when switching
Traditional copper phone lines are gradually being phased out, so this switch will come sooner or later anyway. When switching, people sometimes forget what else is connected to that old line.
| What may be connected to the old line | What we do about it |
|---|---|
| The alarm system that calls the monitoring centre | Check whether it can report over the internet or its own SIM card |
| The emergency phone in the lift | A solution with its own SIM card, so it keeps working |
| A fax machine | Fax to e-mail, or drop it if nobody uses it any more |
| A payment terminal on the phone line | Move it to the network or to a SIM card |
We go through that list with you before the switch, so nothing stops working.
Switching without missing a call
- Inventory: which numbers, phones and lines there are, and what else is connected to the line.
- Call plan: who answers, when, and what happens outside hours or at busy times.
- Preparation: phones and apps are set up and tested before your numbers move over.
- Number porting: on the agreed day your numbers switch over. A caller usually notices nothing.
- Fine-tuning: after a week we check together whether the call plan matches how your business actually phones.
Frequently asked questions
What if the internet goes down?
Calls are then forwarded automatically to a mobile or another number, so callers can still reach you. With a backup connection you notice even less. See Network & connectivity.
Is the sound quality as good as a landline?
Yes, and on a solid network even better. If calls stutter, it is almost always the network, and we fix that along the way.
Can we keep our current phones?
Sometimes. Recent phones that support internet telephony can often be reconfigured. Phones that belong to an old phone system usually cannot.
How long does a switch take?
The number porting request needs some preparation with your current operator. The actual switch-over happens at one agreed moment.
Partners for this service
Your telephony in one conversation
We look at how your business calls and is called today, and draw up a call plan to match.